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Professional Boundaries, Relationships and Demeanor: Scenario and Strategy (.15 CEUs)

Recorded On: 12/04/2013

Duration: 90 minutes

Presenter: Michael Page, AuD

CEUs: .15 CEUs

Who Should Attend:  Audiologists, Aides, Managers, Administrators

Instructional Level: Intermediate

Program Focus: Knowledge

Learner Outcomes: 
Upon completion, each participant in the eAudiology Web seminar will be able to:
1. Describe the benefits of appropriate professional relationships with all customers and patients.
2. Identify potential risks and pitfalls of unintended unprofessional behavior.
3. Describe the connection between personal and professional behavior within a clinical setting.
4. Innumerate the elements and influences of professional demeanor, character, confidence, cadence, arrogance, disagreement, and gossip.
5. Illustrate the role and value of professional boundaries in relationship with patients, co-workers, agencies, and industry.

Description:  Our professional relationships with patients can be some of the most rewarding benefits of our career!  Yet these same patient interactions often raise questions regarding the objectivity and effectiveness of our skilled service.The nature of helping professions oftenrequires physical proximity and emotional closeness which can sometimes diminish objectivity and professionalism.  Additionally, our inter-professional relationships with other colleagues, referring professionals, agencies and industry can easily influence patient care.

Issues of professional behavior, boundaries, arrogance,disagreement, and attire are also addressed in the context of the “Scope of Therapeutic Demeanor.”

The natural risks and pitfalls of our professional relationships can be strengthened by understanding the principles of over/underinvolvement, as well as the enduring benefit of goal-centered andprofessionally-focused relationship building.

This eAudiology Web seminar raises common issues and misperceptions about professionalrelationships and the boundaries required to keep such relationships safe andobjective. Guiding questions and general thought-provoking strategies help keep patient care and professionalism paramount in every aspect of our behavior.

Michael Page, AuD has 29 years of experience in adult and pediatric audiology, including cochlear implants and aural habilitation.  He served as a member of the Utah Cochlear Implant team, president of the Utah Speech-Language-Hearing Association, chair of the Advisory Board for the Division for the Deaf and Hard of Hearing, member of the Primary Children's Medical Center Bioethics Committee, and board chair for the Division of Occupational and Professional Licensing (Audiology and Speech Language Pathology).  He has also held adjunct faculty positions at Utah State University, Brigham Young University, and University of Utah.  As former chair of the American Academy of Audiology Ethical Practices Committee, he continues now as a committee member.

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