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Happy Patients: A View through the Consumer Lens (0.1 CEUs)

Happy Patients: A View through the Consumer Lens

Recorded on November 14, 2018, 12:00-1:00 pm ET

Presenter: Barbara Kelley, Executive Director, Hearing Loss Association of America

CEUs: 0.1 CEUs

Duration: 60 Minutes

Instructional Level: Introductory

Program Focus: Knowledge

Learner Outcomes:  Upon completion, each participant in the eAudiology Web Seminar will be able to:

1. Describe the patient experience from the patient's perspective.

2. Describe at least 3 ways to work with HLAA to build your practice and engage your patients.

3. Identify ways increased involvement in HLAA might benefit your patient and your practice.


Attendees will learn about the Hearing Loss Association of America (HLAA), the leading organization for people with hearing loss who want to use technology to stay in the hearing world.  Learn how HLAA can support your audiology practice and patient care.

HLAA has many constituents that are happy hearing aid and cochlear implant users – learn what makes them so and how you can either get involved with HLAA, refer your patients to HLAA Chapter and more.  


Barbara Kelley is the executive director of the Hearing Loss Association of America (HLAA). Hired by Founder Rocky Stone in 1988, Barbara has been a part of the organization’s growth, beginning with editing the first issues of the SHHH Journal until most recently the award-winning Hearing Loss Magazine, now called Hearing Life. Serving as editor for the magazine for28 years has allowed her to influence attitudes, establish lexicon, and give people credible, reliable and timely information and support, through the printed word. She has also helped manage the office team, served as deputy executive director from 2008-2016, and worked on many of the HLAA programs.


As HLAA’s chief executive officer since March 2016, Ms. Kelley is the primary spokesperson for the organization. She is responsible for overseeing the administration, programs, and strategic plan of the organization. Other key duties include fundraising, advocacy, marketing/media relations, and community outreach.


Barbara said, “It has been my life’s work to contribute to the mission of the organization. It’s been exciting to be part of an organization that has had so much influence on public policy such as passage of the landmark Americans with Disabilities Act of 1990, to sponsoring the National Academies of Sciences, Engineering and Medicine (NAS) report on Affordable and Accessible Hearing Health Care for Adults. Our work over the next few years will be to make sure that the recommendations set forth in the NAS report will come to fruition. I’m energized by our members who tell us that HLAA has changed their lives for the better. I am thankful to our members, volunteers in HLAA Chapters and the Walk4Hearing and our supporters who ensure the HLAA mission is fulfilled.” 

About Hearing Loss Association of America

The Hearing Loss Association of America (HLAA), founded in 1979, opens the world of communication to people with hearing loss through information, education, advocacy and support. HLAA publishes Hearing Life, holds annual Conventions, produces the Walk4Hearing, and advocates for people with hearing loss. HLAA has an extensive network of chapters and state organizations. The national headquarters is located at 7910 Woodmont Avenue, Suite 1200, Bethesda, MD 20814. Phone: 301.657.2248 or visit www.hearingloss.org.


Follow Barbara Kelley on Twitter @Kelley_HLAA.




Presented by: Barbara Kelley Live event: 11/14/2018 at 12:00 PM (EST) You must register to access.
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