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AudiologyNOW! 2014: It Starts with the Fitting - How to Make Sure Your Hearing Aid Fittings Result in Positive Outcomes (.15 CEUs)

Recorded On: 03/29/2014

Recorded at March 29, 2014 at AudiologyNOW! 2013

Duration: 1.5 hours

Presenter: Brian Taylor, AuD; Robert Sweetow, PhD; and Laurel A. Christensen, PhD,

CEUs: .15

Who Should Attend: Anyone fitting hearing aids

Level: Introductory
Program Focus: Knowledge

Learner Outcomes:

Upon completion, each participant in the Web seminar will be able to:
1. List the three most important reasons why hearing aids are returned for credit
2. Describe the best practices that will reduce returns for credit
3. Explain the rehabilitative and counseling techniques that will reduce returns for credit


Hearing aid fittings can result in positive outcomes where the patient becomes a successful user or negative outcomes where the hearing aid isn't worn or is returned. The negative consequences of untreated hearing loss include irritability, fatigue, stress, withdrawal, depression, reduced job performance, and lower earning power. When a person with hearing loss is fit with hearing aids and subsequently has a negative outcome, they are unable to experience the benefits of amplification and overcome these negative consequences. This eAudiology Web seminar will outline why some fittings have negative outcomes and will suggest ways to increase the likelihood of positive outcomes.

Brian Taylor is currently the Director of Practice Development & Clinical Affairs for Unitron. He is also the Editor of Audiology Practices, the quarterly publication of the Academy of Doctors of Audiology. Brian serves on the advisory board for the Better Hearing Institute and is a frequent contributor to Audiology Online. During the first decade of his career, he practiced clinical audiology in both medical and retail settings. Since 2004, Dr. Taylor has held a variety of management positions within the industry in both the United States and Europe. He has published over 30 articles and book chapters on topics related to hearing aids, diagnostic audiology and business management. Brian has authored three text books Fitting and Dispensing Hearing Aids (co-authored with Gus Mueller), Consultative Selling Skills for Audiologists and Quality in Audiology.

Dr. Robert Sweetow is Professor and former Director of Audiology at the University of California, San Francisco. He received his Ph.D. from Northwestern University, M.A. from the University of Southern California and B.S. from the University of Iowa. Dr. Sweetow has had twenty five textbook chapters and over 115 scientific articles published. He is a reviewer for several journals, author of Counseling for Hearing Aid Fittings and a former member of the Board of Directors of AAA. He was the developer of the auditory training program LACE (Listening and Communication Enhancement). Dr. Sweetow has lectured worldwide and is a highly sought after speaker known for his informative and entertaining style. He has presented numerous speeches at Audiology Now. His research interests include amplification, counseling, rehabilitation, neuroscience, and tinnitus. Dr. Sweetow was the recipient of the prestigious 2008 Distinguished Achievement Award from the American Academy of Audiology.

Laurel A. Christensen is Chief Audiology Officer at GN ReSound. In this role she leads all aspects of audiology for the company including new product trials, audiology input to marketing, and global audiology relations which encompasses training and product support to subsidiaries world-wide. Prior to joining ReSound in 2003, she was a researcher and Director of Sales and Marketing at Etymotic Research in Elk Grove Village, IL. Prior to this position, she was a tenured professor on the faculty at Louisiana State University Medical Center (LSUMC) and part of the Kresge Hearing Research Laboratory in New Orleans, LA. In addition to her position at ReSound, she holds adjunct faculty appointments at Northwestern and Rush Universities. Dr. Christensen received her Master's degree in clinical audiology in 1989 and her Ph.D. in audiology in 1992 both from Indiana University.

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